What can I do if I purchased the wrong package?
You can choose the right package for you by
checking all the information regarding the amount to be paid and the automatic
renewal terms that you will be given on the payment page or in the Terms and
Conditions of the service. We are unable to modify the package purchased with
another, as indicated in our Terms and Conditions of the service. Therefore,
please read carefully the description of the package you want to buy before
confirming the purchase.
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Can I change my already-purchased subscription plan?
A subscription plan cannot be changed until it expires, as indicated in our Terms and Conditions.
How can I purchase a credit package?
You can purchase a credit package by clicking on the icon at the top of the site and selecting one of the packages based on your needs.
How can I keep track of payments made on the site?
For each purchase you make on the site, which is a subscription or a package of credits, a receipt will be generated with a summary of the product purchased. Receipts will always be available for viewing or downloading and stored in the Payments ...
What prices and subscription plans do you offer?
The types of Subscription available for purchase via credit and/or debit card with automatic renewal are as follows: Promo (e.g. trial period from 1 to 7 days), then type C subscription 1 month Subscription or equivalent credit purchase 3 months ...
How can I deactivate my subscription?
If you deactivate your subscription, you will still be able to use the subscription already paid for. You will simply block any renewal (depending on the type of subscription purchased). You can deactivate the service subscription directly from your ...